Tag Archives: customers

Hackers did get into BetFair’s customer data, but BetFair kept quiet about it. — [LINK]

Posted on October 3, 2011 by Chris F. Masse

Betfair is in for a rough ride over data theft. Thanks for one faithful reader for the tip.

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Zappos’s Tony Hsieh: Building a Formidable Brand – [VIDEO]

Posted on November 29, 2010 by Chris F. Masse
Posted in Business, Entrepreneurship, Internet Marketing - Internet Commerce | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

Ladbrokes data scandal: personal information of millions of customers offered for sale to national newspaper

Posted on January 26, 2010 by Caruso

Ladbrokes suffered a mighty embarrassment, earlier this week, and 4,500,000 customers had cause to get nervous, when the Mail On Sunday revealed that the UK uber-bookmaker’s customer database had been offered to them for sale: For sale: Personal details of … Continue reading →

Posted in All Guest Authors's Posts, Betting, Business, Ethics, Gambling | Tagged , , , , , , , , , | Leave a comment

BetFair value the losing bettors.

Posted on September 9, 2009 by Chris F. Masse

We are now in possession of the chat transcript they had on August 10th, 2009. BetFair’s weapon of deterrence (“You must be logged in to view Forum posts and replies”) did not deter us from our goal —getting to know … Continue reading →

Posted in Exchanges & Markets | Tagged , , , , | 1 Comment

Microgaming poker trouble: $5,300,000 owed to players of failed licensee, and a deafening silence from the oldest software provider in the business

Posted on March 31, 2009 by Caruso

This post is long even by my standards, but please bear with me as it’s significant news on several levels. It is an extension of the Microgaming poker scandal article I wrote for my own site, with some additional material … Continue reading →

Posted in All Guest Authors's Posts, Betting, Gambling, Regulations | Tagged , , , , , , , | 4 Comments

World’s #1 finance blogger withdraws all his money from InTrade… and blogs about it —detailing his negative customer experience to his thousands of Wall Street readers.

Posted on December 4, 2008 by Chris F. Masse

Market Movers: Dec 3 2008 5:52PM EST The Problem With InTrade I recently withdrew money from an InTrade account I’ve had for some years. The total cost of withdrawing the money was $53.10: A $20 fee to InTrade for “processing … Continue reading →

Posted in Exchange & Market Management, Exchanges & Markets, Internet Marketing - Internet Commerce, Market Transaction Costs | Tagged , , , , , , , , , | 1 Comment