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Me:

“Hello,

I understand that Moneybookers will disclose confidential customer information to its casino clients at their request. In one instance, I’ve seen the emails in which the casino, Cherry Red, states this to a customer (etc etc)…

As such, Moneybookers certainly disclosed some form of confidential customer information to a casino.

Can you please tell the nature of confidential information that Moneybookers will disclose about its customers to its casino clients, and why? Also, why does Moneybookers not inform the relevant customer when his account data is discussed with third parties?”

Moneybookers:

“Please note that as per our Terms & Conditions we provide information about our customers to third parties ONLY in proven cases of fraudulent activity and only to prevent further abuse of ours or merchant’s systems and rules.

In case the merchant contacts our Anti-Fraud Department with an inquiry about the account condition of mutual customers we can only confirm the details already provided and whether the account is in good standing with us or not.

I would like to assure you that your personal details as well as all details for other customers of our company are kept confidential and are not disclosed to third parties according to the regulations of the FSA.

I hope the provided information has been useful, in case there is anything else I can assist you with, please don’t hesitate to let me know. It would be my pleasure to help out.”

Me:

“Thank you for replying.

I’d like to give a specific example: If a merchant comes to you and says, “we believe there is a connection between accounts X, Y and Z. Can you please tell us if accounts X, Y and Z have had money transferred between them?”, would Moneybookers, in the instance, say “Yes, that is correct”, “No, that is not the case” or “This is not information that Moneybookers is at liberty to disclose”?”

Moneybookers:

“In case they just want to confirm a connection between different Moneybookers accounts, we will not disclose any information. The only case we may confirm if there has been activity between different accounts if the merchant comes to us with a specific case, where they have confirmed fraudulent or abusive customer behavior and this case has been evaluated by our Anti-Fraud team, who have established that there has been suspicious transaction activity. In such a scenario, they will contact the merchant directly to confirm the details which we have received. I hope this clarifies the matter further, if there is anything else I can do for you, please don’t hesitate to let me know.”

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So, if the casino says “there is fraudulent activity”, Moneybookers will disclose the required details, as long as MB has also confirmed “suspicious activity” themselves.

What MB considers “suspicious activity” is anyone’s guess. P2P transfers are not illegal.

I’ll try to get an answer on this.

So Moneybookers cannot tell us any circumstances in which that they will disclose confidential data.

Not that they’ve got anything to hide, of course.

Yes, but subject to local laws in which the customer operates; UK, European and US money laundering laws etc…